ONEVIBE STUDIOX
STUDIO BOOKING POLICY
Effective Date: 17 October 2026
At OneVibe Studiox, we are committed to providing a professional, reliable and comfortable environment for musicians, vocalists, bands and other creatives. This Booking Policy outlines the terms and conditions that apply when reserving and using our studio facilities and services.
By making a booking, clients agree to comply with the following policies.
1. BOOKING PROCEDURES
1.1. All studio sessions must be booked through the official OneVibe Studiox booking system or another booking channel authorised by management.
1.2. Clients must provide accurate information when making a booking, including their full name, contact details, service required, booking date and preferred starting time.
1.3. Each booking will be assigned a unique Booking ID for identification, payment verification and administrative purposes.
1.4. Submitting a booking request does not automatically guarantee a confirmed reservation. Bookings are subject to availability and approval by management where applicable.
1.5. Clients must wait for official booking confirmation before treating a requested session as secured.
1.6. OneVibe Studiox reserves the right to decline booking requests that conflict with studio availability, operational requirements or this policy.
2. BOOKING HOURS AND SESSION TIMES
2.1. Studio bookings are available within the operating schedule configured by OneVibe Studiox, currently covering sessions from 08:00 AM to 05:00 AM the following day, subject to availability and management approval.
2.2. All booking times are scheduled on the hour. Starting times are displayed in whole-hour increments, such as 08:00, 09:00, 10:00 and so forth. Bookings do not begin at times such as 08:15 or 09:30.
2.3. Clients must select from the available starting times displayed in the booking system.
2.4. A booking must specify the required duration where the service allows duration selection.
2.5. Clients are expected to arrive on time and use the studio within their confirmed booking period.
2.6. Sessions cannot automatically extend beyond their confirmed end time. Extensions require approval from management and are subject to availability and any applicable additional charges.
2.7. OneVibe Studiox reserves the right to adjust operating hours when necessary, with reasonable communication to affected clients.
3. BOOKING FEES AND PAYMENTS
3.1. A booking fee may be required to secure a studio session. The applicable amount will be communicated through the booking system or by management.
3.2. Clients must use the correct Booking ID when making payments so that funds can be matched to the relevant reservation.
3.3. Payments must be made through payment methods officially accepted by OneVibe Studiox.
3.4. Where Paynow or another electronic payment gateway is offered, clients must follow the payment instructions provided during the booking process.
3.5. A booking is considered paid only when payment has been verified or successfully confirmed through the applicable payment system.
3.6. Clients must retain proof of payment until the booking has been verified.
3.7. Where a booking fee is only a deposit, the outstanding balance must be settled within the timeframe communicated by management.
3.8. Failure to pay the required amount within the stated deadline may result in the booking being cancelled or released.
3.9. Clients must not assume that submitting a payment screenshot alone constitutes payment confirmation.
3.10. Any applicable booking fees, deposits, balances and payment deadlines must be communicated clearly before payment is required.
4. BOOKING CONFIRMATIONS AND COMMUNICATION
4.1. Clients should receive booking-related communications using the contact details supplied during the reservation process.
4.2. Booking confirmations, approvals, rejections and other relevant notifications may be sent by email or through other official communication channels.
4.3. Clients are responsible for providing a valid email address and active contact number.
4.4. Clients should check their inbox, spam or junk folders for booking notifications.
4.5. If a client does not receive a confirmation or payment acknowledgement, they should contact management before making another payment or assuming the booking is confirmed.
4.6. Official booking correspondence should be retained until the session has been completed.
5. CANCELLATIONS AND RESCHEDULING
5.1. Clients who can no longer attend a session should notify management as early as possible.
5.2. Cancellation or rescheduling requests must be communicated through an official OneVibe Studiox channel.
5.3. Rescheduling is subject to availability and approval by management.
5.4. A rescheduled session may be subject to a new booking confirmation and revised payment arrangements.
5.5. Clients must not assume that cancelling a booking automatically entitles them to a refund.
5.6. Refund eligibility, cancellation deadlines and any applicable cancellation charges must be communicated to clients before payment.
5.7. Management may cancel or reschedule a booking where circumstances beyond its reasonable control affect the availability or safe operation of the studio. Affected clients will be informed and offered an appropriate resolution.
6. LATE ARRIVALS AND MISSED BOOKINGS
6.1. Clients should arrive early enough to prepare for their session before the confirmed starting time.
6.2. Late arrival does not automatically extend the booking period.
6.3. Where a client arrives late, the session may still end at the originally confirmed time to avoid disrupting subsequent bookings.
6.4. Clients who cannot attend must notify management rather than simply failing to appear.
6.5. A client who fails to attend a confirmed session without prior notice may be classified as a no-show.
6.6. The treatment of missed bookings, including any applicable fees or forfeiture of deposits, will be communicated in advance.
7. STUDIO USE AND CONDUCT
7.1. All clients and visitors must conduct themselves respectfully and professionally while on the premises.
7.2. The studio must be used only for the activity or service specified in the confirmed booking, unless management approves another use.
7.3. Clients must follow reasonable instructions given by studio staff and management.
7.4. Disorderly conduct, harassment, threats, violence, illegal activities or behaviour that disrupts other occupants will not be tolerated.
7.5. Clients must respect the privacy, property and booked time of other studio users.
7.6. Unauthorised access to restricted areas is prohibited.
7.7. Management reserves the right to stop a session or ask a person to leave where their conduct threatens safety, damages property or seriously disrupts studio operations.
8. EQUIPMENT AND FACILITY CARE
8.1. Studio equipment and facilities must be handled carefully and used only for their intended purposes.
8.2. Clients must obtain permission before adjusting, moving, disconnecting or reconfiguring equipment where assistance is required.
8.3. Any faulty, damaged or missing equipment must be reported to management immediately.
8.4. Clients may be held responsible for damage caused by their negligence, misuse or deliberate actions, subject to a fair assessment of the circumstances.
8.5. Equipment must not be removed from the premises without written or otherwise verifiable management approval.
8.6. Clients must leave the studio in a reasonable condition after their session.
8.7. Food, drinks and other items must be handled responsibly to prevent damage to equipment and furniture.
9. NUMBER OF ATTENDEES AND GUESTS
9.1. Clients must provide accurate information about the number of people expected to attend their session where requested.
9.2. The number of attendees must remain within the studio’s permitted capacity.
9.3. Additional guests may be admitted only where space, safety requirements and management approval permit.
9.4. Clients are responsible for ensuring that members of their group comply with this Booking Policy.
9.5. Management may restrict entry where attendance exceeds the approved capacity or creates safety or operational concerns.
10. PERSONAL PROPERTY AND VALUABLES
10.1. Clients are responsible for their personal belongings, instruments and valuables brought onto the premises.
10.2. Any lost property should be reported to management as soon as possible.
10.3. OneVibe Studiox will take reasonable care of its premises but cannot guarantee the safety of unattended personal items.
10.4. Clients should check the studio before leaving to ensure that they have collected all their belongings.
11. HEALTH, SAFETY AND SECURITY
11.1. Clients must comply with applicable safety instructions and emergency procedures.
11.2. Emergency exits, access routes and fire safety equipment must remain unobstructed.
11.3. Smoking, unsafe electrical connections, dangerous substances and other hazardous activities are prohibited where they create safety risks or breach applicable rules.
11.4. Clients must report accidents, hazards or security concerns to management immediately.
11.5. Children and vulnerable visitors must be appropriately supervised by their responsible adults.
11.6. Management may suspend a session where continuing would create an unreasonable safety risk.
12. PHOTOGRAPHY, RECORDING AND CONTENT
12.1. Clients may photograph or record their own activities where this is consistent with the service booked and studio rules.
12.2. Clients must obtain permission before photographing or recording other clients, staff or visitors.
12.3. The recording of private conversations or the publication of another person’s identifiable content without appropriate permission is prohibited.
12.4. Any use of studio branding, premises or images for commercial promotion must not falsely suggest an endorsement or partnership.
12.5. Any additional recording, production or media services must be agreed upon separately where they are not included in the original booking.
13. REFUNDS AND DISPUTES
13.1. Refund requests must be submitted to management with the relevant Booking ID and payment evidence.
13.2. Each request will be reviewed according to the circumstances, the payment terms communicated before booking and applicable law.
13.3. Where OneVibe Studiox is unable to provide a paid service, management will communicate the available resolution, which may include rescheduling or a refund as appropriate.
13.4. Clients should raise booking or payment disputes promptly through the official contact channels.
13.5. Any disagreement should be handled respectfully, with the aim of reaching a fair resolution.
14. MANAGEMENT RIGHTS
14.1. OneVibe Studiox reserves the right to approve, reject or cancel bookings in accordance with this policy and applicable law.
14.2. Management may block dates or times for maintenance, private events, operational requirements or other legitimate reasons.
14.3. The studio may update its booking procedures, service offerings, operating hours and payment requirements when necessary.
14.4. Any material changes affecting existing confirmed bookings will be communicated to affected clients where reasonably practicable.
14.5. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
15. PRIVACY AND CLIENT INFORMATION
15.1. Information supplied during booking will be used for legitimate purposes related to reservations, payments, client communication and studio operations.
15.2. Client information will be handled with reasonable care and in accordance with applicable data protection requirements.
15.3. Clients should not submit payment passwords, PINs or other confidential financial credentials through the booking form.
15.4. Any request to access, correct or otherwise manage personal information may be directed to studio management.
16. ACCEPTANCE OF THIS POLICY
By submitting a booking request, clients acknowledge that they have read and understood this Booking Policy and agree to comply with its terms.
OneVibe Studiox aims to ensure that every client enjoys a smooth, professional and well-organised studio experience. We appreciate your cooperation and look forward to welcoming you.
ONEVIBE STUDIOX
Bookings: bookings@onevibestudiox.com
Website: onevibestudiox.com
Bookings and Enquiries: +263 71 685 2722
For questions concerning bookings, payments or this policy, please contact studio management through the official channels above.