ONEVIBE STUDIOX
PRIVACY POLICY
Last Updated: 17 October 2026
OneVibe Studiox respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, make a studio booking, contact us or use our services.
By using our website or submitting your information through our booking system, you acknowledge this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information, depending on how you interact with OneVibe Studiox.
1.1. Personal Information
This may include:
Full name.
Email address.
Telephone or mobile number.
Other contact information you provide.
Information necessary to respond to your enquiries.
1.2. Booking Information
When you make a booking, we may collect:
Requested service.
Preferred booking date and starting time.
Session duration, where applicable.
Booking reference or Booking ID.
Booking status, including pending, approved or rejected.
Relevant communications concerning your reservation.
1.3. Payment Information
We may retain payment-related information necessary to verify and manage bookings, such as payment status, transaction references, amounts paid and outstanding balances.
Electronic payments may be processed by third-party payment providers. We do not ask clients to provide their banking passwords, card PINs or other confidential financial credentials through our booking form.
1.4. Technical Information
When you visit our website, certain information may be collected automatically, depending on the website configuration. This may include your IP address, browser type, device information, pages visited, approximate location derived from technical information and website usage data.
2. HOW WE USE YOUR INFORMATION
OneVibe Studiox may use your information to:
Receive, manage and administer studio bookings.
Assign booking references and maintain booking records.
Communicate booking approvals, rejections, changes and other relevant updates.
Verify payments and resolve payment enquiries.
Respond to questions, complaints and customer support requests.
Provide information about our services when requested.
Maintain accurate business and financial records.
Protect our website, booking system, premises and business operations.
Detect and investigate suspected fraud, misuse or security incidents.
Meet applicable legal and regulatory obligations.
Improve our website, booking process and customer experience.
We will seek appropriate consent before using personal information for direct marketing where required by law.
3. EMAILS AND BOOKING NOTIFICATIONS
3.1. Booking-related emails may be sent from our official address, bookings@onevibestudiox.com.
3.2. These emails may contain booking references, reservation details, booking status updates and payment-related instructions.
3.3. Clients are responsible for providing a correct email address when making a booking.
3.4. We may retain relevant email correspondence to administer reservations, resolve disputes and maintain business records.
3.5. Clients should avoid sending passwords, card PINs or other sensitive financial credentials through email.
4. PAYMENT PROCESSING
4.1. Where online payments are available, transactions may be handled by an external payment service, such as Paynow, or another provider officially selected by OneVibe Studiox.
4.2. Payment providers may process personal and transaction information under their own privacy policies and terms.
4.3. We may receive transaction references, payment confirmations and other information required to match payments to bookings.
4.4. We do not intentionally collect confidential payment credentials through our studio booking form.
4.5. Clients should consult the relevant payment provider’s privacy policy to understand how that provider handles their information.
5. HOW WE SHARE INFORMATION
OneVibe Studiox does not intend to sell clients’ personal information to third parties.
We may share information where reasonably necessary with:
Service providers: Website hosting companies, email providers, booking system providers and technical support providers who help operate our services.
Payment providers: Organisations responsible for processing or verifying payments.
Authorised personnel: Studio management and staff who need the information to perform their duties.
Professional advisers: Legal, accounting or other professional advisers where necessary.
Authorities: Relevant public authorities where disclosure is required or permitted by applicable law.
Other parties: Where you have given appropriate consent or another lawful basis for disclosure exists.
We expect service providers handling personal information on our behalf to apply appropriate safeguards and use the information only for authorised purposes.
6. COOKIES AND WEBSITE TECHNOLOGIES
6.1. Our website may use cookies and similar technologies to support essential functionality, maintain security, remember preferences and understand website usage.
6.2. Some cookies may be necessary for the website or booking system to function correctly.
6.3. Analytics, advertising or other non-essential cookies may be used only as permitted by applicable law and the relevant consent requirements.
6.4. You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website.
6.5. Disabling certain cookies may affect the functionality of some website features.
7. DATA STORAGE AND RETENTION
7.1. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
7.2. Booking and payment records may be retained for business administration, accounting, dispute resolution and compliance purposes.
7.3. Enquiries and correspondence may be retained for as long as needed to address the relevant matter and maintain appropriate records.
7.4. Where information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete it or anonymise it.
7.5. Information may remain in secure backups for a limited period before being overwritten or deleted in accordance with applicable retention procedures.
8. HOW WE PROTECT YOUR INFORMATION
8.1. We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
8.2. Such measures may include access controls, password protection, software updates, security monitoring and appropriate website safeguards.
8.3. Access to booking and client information should be limited to authorised individuals who require it for legitimate business purposes.
8.4. No website, email system or electronic storage method can be guaranteed to be completely secure.
8.5. If a personal information security incident occurs, we will take appropriate steps to investigate and respond, including making any notifications required by applicable law.
9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Object to or request restrictions on certain processing activities where applicable.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Raise a concern or complaint about how your information is handled.
To exercise a relevant right, please contact us using the details provided in Section 14.
We may need to verify your identity before acting on a request. Certain records may need to be retained where required by law or necessary to establish, exercise or defend legal claims.
10. CHILDREN AND YOUNG PEOPLE
10.1. OneVibe Studiox may provide instrumental lessons, vocal training and other services to younger clients.
10.2. Where personal information concerning a child is collected, we will handle it in accordance with applicable privacy and child-protection requirements.
10.3. Where required, consent or involvement from a parent or legal guardian will be obtained.
10.4. Parents and guardians may contact us regarding personal information submitted in connection with a child’s lessons or other services, subject to appropriate identity verification and applicable law.
11. PHOTOGRAPHY, RECORDING AND PUBLICITY
11.1. Personal information, photographs, audio recordings and video recordings may identify an individual and may therefore require appropriate privacy safeguards.
11.2. We will seek appropriate permission or establish another lawful basis before using identifiable client images, testimonials or recordings for promotional purposes where required.
11.3. Clients should obtain appropriate permission before recording or publishing another person’s identifiable image, voice or private activities.
11.4. Any consent obtained for publicity purposes should clearly explain the intended use of the material.
11.5. Clients may contact us to raise concerns about the use of their identifiable content, subject to applicable law and any relevant legal obligations.
12. THIRD-PARTY WEBSITES AND SERVICES
12.1. Our website may contain links to external websites, payment services or other third-party platforms.
12.2. Those services may collect and process information under their own privacy policies.
12.3. OneVibe Studiox does not control the privacy practices of independent third-party websites.
12.4. We encourage users to review the privacy policies of external services before providing personal information to them.
13. CHANGES TO THIS PRIVACY POLICY
13.1. We may update this Privacy Policy to reflect changes in our services, website technology, business practices or applicable legal requirements.
13.2. The latest version will be published on our website with an updated revision date.
13.3. Where significant changes require notification or renewed consent under applicable law, we will take appropriate steps to inform affected individuals.
14. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact OneVibe Studiox.
Business: OneVibe Studiox
Email: bookings@onevibestudiox.com
Telephone: +263 71 685 2722
Website: onevibestudiox.com
Address: Room 707, 7th Floor, Dolphin House, Corner Kwame Takawira Street, Harare CBD, Zimbabwe.
We will review privacy enquiries and respond in accordance with applicable legal requirements.
ONEVIBE STUDIOX
Your creativity matters. Your privacy matters too.